Giles sees his vast experience of hospitality around the world as a privilege. He feels equally fortunate to run a company where everything we do stems back to his obsession - service.
Having been 'present' and tuned in to tens of thousands of service encounters, Giles has an interesting opinion on the big questions in hospitality and loves to challenge the accepted norms in our industry (try asking him about 'exceeding guest expectations'!).
We love to talk about service.
Whether it's a keynote speech to a large audience, dynamic and thought provoking workshops or panel events; if it's got something to do with service, we've got plenty to say.
Speeches and workshops can be given to varying sizes of audiences and are made bespoke to suit your required content and format.
If you're interested to hear what Giles might have to say to your team or organisation, please drop him a line...