Image by Heidi Fin

OUR STORY

Penshee was borne out of an obsession with service.

This desire to create change became the seed of a commitment to understand what great service really is, and what must happen to allow it to thrive.

The Penshee Story.

Penshee was borne out of an obsession with service. Our founder, Giles, always took pleasure from improving a person’s state through the art of service. He honed this skill across a decade operating in one of London’s finest luxury hotels and then arguably, its most prestigious events company.

 

The following decade was spent on the receiving end of service, inspecting nearly 500 of the world's finest hotels. Giles became increasingly aware of a fundamental reality;

service should and can be better.

 

This desire to create change became the seed of a commitment to understand what great service really is, and what must happen to allow it to thrive. Seeing and feeling the impact of service all around us on a daily basis gave him the inspiration to look beyond hotels and work with any organisation that was committed to better serving its customers.

 

Giles became driven to learn more about the science and emotions behind every day human interactions. This, combined with a frustration over the impact of a reliance on standards over a trust in individual character, lead to the creation of The Penshee Report.

 

The unique report, designed and honed to provide a robust reflection of the true quality of any company's service, forms the corner stone of Penshee’s services

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