The aim of a service experience should always be to achieve a positive shift in the guest's state.
PRINCIPLES OF GOOD CUSTOMER SERVICE
At Penshee we debate little other than service but stand proudly behind the idea that ALL good service should create a POSITIVE SHIFT in the guest's STATE.
Principles don't simply arrive, they evolve.
The equation that you see above is the evolution of our life's experience of hospitality. We're proud of it, but who's to say we won't change it one day?
Maybe you love it, maybe you'd challenge it? Well that's the sort of conversation we really love to have, so please do get in touch.