FRIENDS OF PENSHEE
October 25, 2018
The Great Service Debate - Part Five of Six
Once more, industry leaders gathered at the Goring Hotel to discuss two questions fundamental to our industry:
What is great service?
How do we achieve this across our industry?
Amanda Baber, Director of Operations...
I'm busy working on my blog posts. Watch this space!
Employed any chameleons recently?
The Great Service Debate - Don't Empower, Trust
July 30, 2018
What's the purpose of your service?
May 22, 2018
You are welcome to perform cartwheels in the lobby
March 9, 2018
You lost me at hello. Are you falling at the first hurdle of the guest journey?
February 27, 2018
The Great Service Debate - Part 1 of 6
January 23, 2018
Why service at the Beaumont is becoming the best in town
January 5, 2018
Seven behavioural techniques to help you avoid negative TripAdvisor reviews
June 7, 2017
Put your people first for a prosperous 2017
January 18, 2017
Guest Expectations - You can't exceed them if you don't know what they are
January 11, 2017
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