FRIENDS OF PENSHEE
June 7, 2017
US medical malpractice litigation gives us a surprising insight into what drives our guests to take their gripes online
Love it, loathe it or simply live with it; you know as well as I do that TripAdvisor is here to stay. I would imagine many of you even have a strategy...
I'm busy working on my blog posts. Watch this space!
Employed any chameleons recently?
October 25, 2018
The Great Service Debate - Don't Empower, Trust
July 30, 2018
What's the purpose of your service?
May 22, 2018
You are welcome to perform cartwheels in the lobby
March 9, 2018
You lost me at hello. Are you falling at the first hurdle of the guest journey?
February 27, 2018
The Great Service Debate - Part 1 of 6
January 23, 2018
Why service at the Beaumont is becoming the best in town
January 5, 2018
Seven behavioural techniques to help you avoid negative TripAdvisor reviews
Put your people first for a prosperous 2017
January 18, 2017
Guest Expectations - You can't exceed them if you don't know what they are
January 11, 2017
October 2018 (1)
July 2018 (1)
May 2018 (1)
March 2018 (1)
February 2018 (1)
January 2018 (2)
June 2017 (1)
January 2017 (2)
October 2016 (2)
September 2016 (1)