Drawing on our vast experience of luxury service and emotional intelligence, we help organisations to understand their existing customer experience through the Penshee Report, and to improve it with our consultancy and thought leadership.
How Penshee Can Help
Customer Experience Research
Drawing on our vast experience of luxury service and Emotional Intelligence, we help organisations to understand their existing customer experience through The Penshee Report, and to improve it with our Consultancy and Thought Leadership.
REPORT
Unique insights into your business.
You can call it 'mystery shopping' or 'quality assurance' but we call it The Penshee Report.
You want to know how your service is making your clients feel. We can tell you this.
We take the time to understand your current service levels and your company's culture of service.
Only then, do we create bespoke guidelines, support systems and a plan of implementation
LEADERSHIP
Whether it's a keynote speech to a large audience, dynamic and thought provoking workshops or panel events; If it's got something to do with service, we've got plenty to say.