Provide the experience that your client wants, and not simply what you're rehearsed in delivering. This is the mindset that precedes truly exceptional service.
Penshee was borne out of an obsession with service. It should and can be better, so long as we understand what great service really is, and what must be in place to allow it to thrive.
Here are some reasons why Penshee came to exist back in 2016:
Penshee's founder, Giles Gordon-Smith is an expert in Emotional Intelligence and has unique experience as a recipient and deliverer of luxury service.
Giles has spent over 1000 nights inspecting 490, 5* deluxe hotels across 88 countries.
Delivered face to face consultation to General Management and executive teams of the finest international hotels.
Is an expert in the field of Emotional Intelligence and qualified GENOS International practitioner.
Writes for online hospitality journals.
Former Senior Management at one of London's finest hotels - The Goring.