Drawing on our vast experience of luxury service and emotional intelligence, we help organisations to understand their existing customer experience through the Penshee Report, and to improve it with our consultancy and thought leadership.

Happy Shopper

The aim of a service experience should always be to achieve a positive shift in the guest's state.

 

How Penshee Can Help

Drawing on our vast experience of luxury service and Emotional Intelligence, we help organisations to understand their existing customer experience through The Penshee Report, and to improve it with our Consultancy and Thought Leadership.

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Unique insights into your business.

You can call it 'mystery shopping' or 'quality assurance' but we call it The Penshee Report.

You want to know how your service is making your clients feel. We can tell you this.

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We take the time to understand your current service levels and your company's culture of service.

 

Only then, do we create bespoke guidelines, support systems and a plan of implementation

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THOUGHT

LEADERSHIP

Whether it's a keynote speech to a large audience, dynamic and thought provoking workshops or panel events; If it's got something to do with service, we've got plenty to say.